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End User Troubleshooting
Resolve common end-user issues when launching or running Turbo Server applications.
HTML5 Uploads Fail With “Send Error No Permissions”
Problem
- The HTML5 client cannot upload files because the service lacks domain credentials in ask-for-domain login mode.
Solutions
- Sign in with the down-level format
domain\\usernamewhen prompted for credentials. - Set the default domain for the workspace at
https://{portal-host}/workspace/{workspace-name}/admin/generalso users can omit the domain.
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Cloud Sessions Lock Quickly When Idle
Problem
- Users are locked out of cloud sessions after a short idle period.
Solutions
- Configure session timeouts in the Streaming settings of the Administration site.
- For older Turbo Server versions, adjust the Group Policy timeout per the Microsoft guidance.
Related
Client Drives Are Not Available
Problem
- Users streaming from the native client cannot see redirected client drives.
Solutions
- Confirm drive redirection is enabled in the Group Policy settings referenced in Streaming configuration.
- If redirection is disabled intentionally, inform users that local drives stay hidden.
Related
Network Drives Do Not Appear
Problem
- Configured network drives are missing in remote sessions.
Solutions
- Verify the drive letter does not conflict with an existing local or network drive.
- Confirm the network path is correct and accessible to the remote user; paths like
\\\\tsclient\\{path}only work when the client supports drive redirection. - Allow up to 20 seconds for changes to propagate, then have the user close all remote apps and relaunch after the Disconnected sessions without running applications period elapses.
- Check
network-drives_*.login the server diagnostic log archive for errors.
Related
Users Cannot Sign In To The Workspace Portal
Problem
- Portal logins fail because the Hub role is offline and the Portal cannot load the JWT public key.
Solutions
- Start the Turbo Server with the Hub role and allow time for the Portal to load the public key.
- Review the Portal logs for connectivity errors like
Failed to load JWT public key: Error: connect ETIMEDOUT.
Related
Install On My PC: Failed To Register Application To The Desktop
Problem
- The Turbo Client install is corrupt and registration fails with
Marshaler restriction: Excessively long string.
Solutions
- Uninstall the Turbo Client, reinstall, and retry the launch.
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Run On My PC: Image Download Failed, Hash Mismatch
Problem
- Network interruption or hash mismatch prevents an image download.
Solutions
Upgrade to the latest client to benefit from automatic download resume.
If the issue persists, export the cached image from another system and import it manually:
bashturbo export agisoft_metashape/metashape:1.7.2 "%USERPROFILE%\\Desktop\\agisoft_metashape-metashape-1.7.2.svm"Upload the
.svmfile to a share, then instruct the user to import it:bashturbo import svm -n=agisoft_metashape/metashape:1.7.2 "C:\\Path-to-download\\agisoft_metashape-metashape-1.7.2.svm"
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